Shipping and Returns

Terms and conditions:

You can order, try it on and return it, if the case. If you are under 18 years, inform your tutor if you want to order anything. Do not use your tutor’s credit/debit card without his/her prior consent.

TheITem.co accepts all returns without reason within 14 working days. You have to send us an e-mail to with the message “I return product’s name and all the delivery informations and after our confirmation email or phone, you return the package. This means that the product should be returned to our warehouse within maximum 14 working days. Please take into consideration that the freight can take up to 5 working days, except when sent via express delivery.

Delivery:

The product you ordered will be sent to you in 2-7 days. It depends on our stock.  The delivery is made by 24 Curier in Bucharest and Ilfov. In province (all Romanian cities ) will be delivered by Fan Courier.

The shipping in Romania is 15 RON for Romania. In other countries (UE countries or outside) the price for shipping will be established in particular. We don’t support the cost of the shipping outside Romania; the customer will pay for the entire shipping fee.

Please read the conditions below carefully:

  • Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at contact@theitem.co. Also, on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.
  • The delivery service that we use is 24 Curier (Bucharest) or FAN Courier(Romania) and we recommend you to use the same service for easy return. However, if you want to use a different courier service to return the products, you can choose any other service.
  • The 15 ron shipping fee is just for the romanian  towns and villages covered by Fan Curier. If your location is not covered by Fan Curier, the shipping fee will be calculated with  additional kilometers.
  • Return charges shall be your responsibility.
  • Send the parcel with the product and the invoice or proforma invoice from the initially received parcel to the sender’s address.
  • Warning! We do not accept packages with return payment.
  • Pursuant to the general common laws, on transfer of proprietary over property, applied in Romania, the product is your entire responsibility until it gets back to us.
  • We recommend before removing the label to carefully check if it is the product you ordered, if it was damaged during transport or during packaging and if it is the right size.
  • TheITem.co will not accept the return of any worn products.
  • Under the conditions set forth under  the Government Ordinance 34/04.06.2014, when purchasing products from www.theitem.co, the buyer is entitled to return/have his product replaced only once.
  • In the exceptional event when any product was delivered by TheITem.co without safety label attached and you want to return this product, please contact us on the same day at the e-mail adress: contact@theitem.co or phone number: 0742 002 400.
  • Please take into consideration that the products must be returned  safe packaging.
  • Recurrent cancellation of orders may be considered an abuse.
  • If we sent you a different product from the ordered one, you can return it at no additional cost. We will bear all transportation costs and will send you the requested product as soon as we receive the package.
  • These return policies do not affect in any way your rights set forth by the applicable law.

 

Colours of the products:

  • We made every effort to display the products in their original colours. However, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact colour of the product.

 

To return a product, you have to take the following steps:

  • Send us an e-mail at contact@theitem.co with the subject “I return” product’s name and all the shipping informations.  Please write down your bank account number where we should return the money to you.
  • Once the product returned to us under its original condition, unused and labels on, we will return to you in the bank account you specified, within maximum 14 working days, the amount paid for the returned product, minus 15 RON, return costs.

 

To change a product, you have to take the following steps:

  • We can change the returned product with a similar one, a different size (the same code, model, colour, material), depending on stock availability.
  • If you want to change it for another product (other code, model, colour, material), you will pay the price difference on delivery, if the product is more expensive. We can send to you the new exchange product only after you have returned the initially bought product. The refund of the value of the product, or as appropriate, its replacement shall be made up within 14 days from to return.
  • In every case of return or replacement of products as a result of cancellation of the purchase, the return or replacement costs are paid by the client. We will retain them from the initially paid amount.

 

These provisions apply pursuant to the G.O. 34/04.06.2014, when purchasing products from this site using remote communication techniques.

 

Thank you for ordering from www.theitem.co

SC PUZZLE EVENTS SRL

CUI: 27963690

NO. REG.: J36/32/2011

Bank: GARANTI BANK

IBAN: RO31UGBI0000252006727RON